Privacy Policy

Effective Date: September 8, 2026

Your Daily Call (“Your Daily Call,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains the types of information we collect, how we use and disclose it, how long we retain it, and the choices and rights available to you.

This Privacy Policy applies to the Your Daily Call website, mobile applications, telephone calling services, and related services.

1. Information We Collect

Depending on how you use Your Daily Call, we may collect:

Name
Phone number
Email address
Account and subscription information
Emergency contact name and contact information
Preferred call times, frequency, language, and other service preferences
Information you voluntarily provide about family members, friends, pets, interests, routines, preferences, or other subjects you would like Your Daily Call to remember
Information you voluntarily discuss during calls, which may include information about your physical or mental health, medications, appointments, mood, activities, or well-being
Call-related information such as call time, duration, completion status, language, and similar operational information
Device and technical information necessary to operate our mobile applications, including push-notification identifiers

You are not required to disclose health information during conversations with Your Daily Call. Any such information is provided voluntarily as part of your use of the service.

2. How We Use Your Information

We use personal information to:

Provide scheduled check-in calls and app-based conversations
Personalize conversations based on information you have chosen to share
Remember relevant preferences and information between calls
Provide reminders and other features you request
Contact your designated emergency contact when appropriate
Manage your account and subscription
Process and confirm payments
Authenticate users and protect account security
Operate, maintain, troubleshoot, and improve the service
Detect misuse, fraud, security incidents, or technical problems
Comply with applicable legal obligations

3. AI-Powered Conversations

Your Daily Call uses artificial intelligence services provided by OpenAI to generate conversational responses. During an AI-powered conversation, information you provide may be transmitted securely to OpenAI for the purpose of generating responses.

Our OpenAI API organization is configured for Zero Data Retention. Under this configuration, OpenAI does not retain API prompts or model responses after they are processed. Your Daily Call does not authorize OpenAI to use this conversation content to train its models.

OpenAI processes this information on our behalf under contractual privacy and security requirements, including a Business Associate Agreement where applicable.

4. Conversation Information and Personalization

Your Daily Call is designed to remember selected information that can make future conversations more helpful and personal. Rather than retaining complete call transcripts as a normal part of the service, we may retain limited, distilled information derived from conversations, such as preferences, important personal details, follow-up items, or other information useful for future conversations.

We may also maintain limited information about mood or engagement trends and compact call records for service continuity, safety, quality, and operational purposes.

Raw conversation content may be processed temporarily as necessary to operate the service and generate these limited records, but our standard practice is not to maintain permanent verbatim transcripts of your calls.

5. Emergency Contact Information

If you provide an emergency contact, we use that information for the purposes you authorize, including contacting that person when we are unable to reach you after scheduled attempts or when another applicable feature of the service calls for emergency-contact notification.

Please provide emergency contact information only for a person you are authorized to identify for this purpose.

6. Payments

Payments are processed by Stripe. Payment-card information is provided directly to Stripe rather than stored by Your Daily Call as a complete payment-card record. We may receive and retain information such as a Stripe customer or subscription identifier, payment status, transaction status, and other information necessary to administer your subscription.

We do not provide Stripe with conversation content, health information, mood history, or personalized conversation memory for payment-processing purposes.

7. Service Providers

We use carefully selected service providers to operate Your Daily Call. Depending on the service you use, these providers may include:

Amazon Web Services (AWS) for secure cloud infrastructure, databases, server operations, and related services
OpenAI for AI-powered conversation processing
Stripe for payment and subscription processing
Google Firebase Cloud Messaging for Android push notifications
Apple Push Notification Service and PushKit for iOS notifications and call signaling

We provide service providers only the information reasonably necessary for the functions they perform. Where appropriate, providers process information under contractual privacy, security, confidentiality, and data-protection requirements.

We design push-notification messages so that sensitive health or conversation information is not included in notification payloads.

8. Sale and Advertising Use of Personal Information

We do not sell personal information. We do not sell health information or conversation information.

We do not share personal information for cross-context behavioral advertising. Information disclosed to service providers is used to operate and support Your Daily Call rather than to permit those providers to advertise to you based on your conversations with the service.

9. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service you requested, or to satisfy applicable legal obligations.

Our general retention approach includes:

Personalization and long-term memory: retained while your account remains active and the information remains useful and appropriate for providing personalized service. Information that becomes outdated, inaccurate, or unnecessary may be updated or removed.
Mood and engagement history: generally retained for up to 12 months.
Call records and operational call history: generally retained for up to 12 months.
Temporary session information: retained only for the short period necessary to operate a call or related service function.
Login and authentication tokens: retained only for their limited validity period or until they are otherwise invalidated.
Payment and transaction records: may be retained for longer periods when necessary to meet accounting, tax, fraud-prevention, financial, or other legal requirements.

When an account is deleted, we delete or de-identify personal information associated with the account unless retention is required by law or is reasonably necessary for another legally permitted purpose. Information contained in protected backups may remain temporarily until those backups are deleted or overwritten according to our backup-retention procedures.

10. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards include the use of encrypted communications, access controls, cloud-security protections, restricted credentials, and other measures appropriate to the nature of the information we process.

Where applicable, Your Daily Call maintains Business Associate Agreements with service providers that process protected health information on our behalf. However, no electronic system can be guaranteed to be completely secure.

11. International Processing and Transfers

Your Daily Call is based in the United States. Some of our service providers operate internationally, and personal information may therefore be processed in the United States or other countries.

Where required by applicable law, we and our service providers use recognized safeguards for international transfers of personal information, such as Standard Contractual Clauses, approved data-transfer frameworks, contractual protections, or other legally recognized mechanisms.

12. European Economic Area, United Kingdom, and Swiss Privacy Rights

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, applicable data-protection laws may provide you with additional rights regarding your personal information.

For purposes of applicable European data-protection law, Your Daily Call generally acts as the controller of personal information collected directly from you in connection with the service.

Depending on the information involved and the purpose for which it is processed, we rely on one or more lawful bases for processing personal information, including performance of our contract with you, your consent, compliance with legal obligations, and our legitimate interests in securely operating, maintaining, and improving the service.

Information concerning your health, mental health, medications, well-being, or similar matters may constitute special-category personal data under European data-protection law. Where required, we process such information only when an appropriate lawful basis and an applicable special-category processing condition are available, including explicit consent where required.

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing
Receive certain personal information in a portable format
Withdraw consent where processing is based on consent

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

You also have the right to lodge a complaint with the data-protection supervisory authority responsible for your country or region.

Because Your Daily Call is based in the United States, information relating to users in the EEA, United Kingdom, or Switzerland may be transferred to and processed in the United States or other countries. Where required by law, we and our service providers use recognized safeguards for these transfers, including Standard Contractual Clauses, approved adequacy mechanisms, contractual protections, and other legally recognized transfer arrangements.

To exercise these data-protection rights, contact us at support@yourdailycall.com.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information
Obtain certain information in a portable format where required by law
Withdraw consent where processing is based on consent
Object to or restrict certain processing where applicable
Appeal certain decisions concerning a privacy request where applicable
Lodge a complaint with an appropriate privacy or data-protection authority

We will not discriminate against you for exercising privacy rights provided by applicable law.

14. Account Deletion

If you have a Your Daily Call account, you may request deletion through the account controls provided in the mobile application or through other methods we make available.

Account deletion is intended to remove the account and associated personal information, including personalized conversation memory and other service data, except for information that we are required or permitted to retain for legal, financial, security, fraud-prevention, or similar purposes.

15. Children

Your Daily Call is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. When we make material changes, we will update the effective date and provide any additional notice required by applicable law.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how we handle personal information, contact us at:

Your Daily Call
Email: support@yourdailycall.com

Additional rights concerning consumer health data may be described in our separate Consumer Health Data Privacy Policy.